Refund Policy

1. Overview

At MindValley, we are committed to providing high-quality technology education programs. This Refund Policy outlines the terms and conditions for refunds of our services.

2. Refund Eligibility

Refunds may be available under the following circumstances:

• Before Program Start: Full refund if cancellation is made at least 7 days before the program start date
• Within First Week: 50% refund if cancellation is made within the first week of the program
• After First Week: No refunds after the first week of the program has commenced
• Program Cancellation by MindValley: Full refund if we cancel a program

3. Refund Process

To request a refund:

1. Contact us via email at info@mvalley-eg.com or through our contact form
2. Provide your registration details and reason for cancellation
3. We will review your request within 5-7 business days
4. If approved, refunds will be processed to the original payment method within 10-14 business days

4. Non-Refundable Items

The following are not eligible for refunds:

• Completed sessions or classes
• Materials or resources already provided
• Administrative fees (if applicable)
• Discounts or promotional offers cannot be refunded if terms are not met

5. Transfer Policy

Instead of a refund, you may be eligible to transfer your enrollment to a future program or another student. Transfer requests must be made at least 7 days before the program start date and are subject to availability.

6. Special Circumstances

We understand that special circumstances may arise. Refund requests for the following situations will be considered on a case-by-case basis:

• Medical emergencies
• Family emergencies
• Relocation
• Other extenuating circumstances

Please contact us with documentation to support your request.

7. Payment Processing

All payments are processed securely through our payment gateway. Refunds will be issued to the same payment method used for the original transaction. Processing times may vary depending on your bank or payment provider.

8. Contact Us

For questions about refunds or to submit a refund request, please contact us:

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.